【Regular Service】Kurashinity is a service designed to assist working people. Therefore, we cater a housekeeping service where customers can be away from home while we provide the service. However, we request the customers to be at home during the initial visit.

【Spot Service】We request the customers to be at home.

We utilize the cleaning tools and detergents in your home. It will be efficient if you have a detergent suitable for the bathroom, kitchen, toilet, etc. In addition, we may ask you to prepare the necessary cleaning supplies at the first-time visit.

We provide housekeeping service on Monday – Saturday 9:00 – 18:00.
Customer Center is available on weekdays from 9:00 – 18:00 (call available 10:00-17:00) .
(excluding weekends and public holidays).

During the service, we ask customers to keep your pets in cages. We currently do not offer pet-walking services nor touching your pets.

Yes, please give instructions on how you want the item to be hand-washed.

As we are closed on holidays, there will be no services.
If the regular plan service date falls on a holiday, Smile Points will be issued that can be used on a different service day. Please note that Smile Points are not granted for Year-End and New Year holidays.
Learn more about Smile Points here.
*Information about long holidays will be announced by email and posted on our website in advance.

During the initial consultation, once you handed your house keys to our service coordinator, we shall be sending you a “Key-Holding Confirmation Form” online which states that our company will be managing your spare keys during the service contract period.

During the delivery of service, we ask customers to keep their valuables such as cash and jewelry. Nevertheless, in case items are broken due to our staff’s negligence, we are taking out liability insurance to cover the damages.

A service where the housekeeper visits your home and takes care of the daily chores such as daily cleaning, washing and ironing. Kurashinity provides a housekeeping service carried out by our experienced staff, tailored to your lifestyle.

*Please see here for the difference from house cleaning.

An experienced Filipino housekeeper who has undergone more than 400 hours of training will visit your home and provide housekeeping services.
For more information, please see "Special Features of Kurashinity" and "Why Kurashinity".

[Regular Service] Firstly, please apply for the "Initial Trial Service". We will contact you and set a visit date. During the visit, an est. 60-min consultation will be done such as service explanation, confirmation of cleaning areas and tools; on which to be followed by an actual cleaning. If you are happy, sign up and start the Regular Service!

[Spot Service] Please apply for the Spot service. We will contact you and set a visit date. Services will be provided once you sign up the contract.

We provide the service in Tokyo and Kanagawa prefectures. For other areas, please contact us.

It is used by a variety of people, including working couples, families with children, busy individuals, people who cannot clean due to many business trips, and expats stationed in Japan.

House cleaning is professional cleaning using special equipment and industrial chemicals. ex.) Cleaning air conditioners and ventilation fans, removing stains from carpets and sofas, sorting and carrying out large amounts of garbage.

Kurashinity does not do house cleaning; we utilize your cleaning tools and detergents to do your daily housekeeping chores.

We also provide services exceeding 3 hours. Please contact us.

We accept orders minimum of once a month, 3.5 hours.

It will vary depending on the room size and condition. Click here for reference. (URL of the page).

We will do our best to finish the tasks within the service time. However, completion of task depends on the room size and condition.

TEL : 10:00-17:00 Weekdays
Email : 9:00-18:00 Weekdays

Toll free : 0120-700-809 (open 10:00-17:00 weekdays excl. holidays)

Please apply from the Kurashinity website.

It would be helpful if you could remove them to save time. Please store valuables and cash in advance.

We do not take away the trash with us but we can dispose it according to your preference.

Cleaning will be smooth if there are detergents suitable per area; such as bath, toilet and kitchen cleaners.
Moreover, we may ask you to prepare the necessary detergents during our visit.

Currently, we only settle payments by credit card. (Visa , Master , JCB , AMEX , DINERS).
For Spot service, NP Atobarai air is also available.

＜About NP Atobarai air＞

It is a safe and easy payment method that allows you to pay later at "convenience stores," "post offices," "banks," and "LINE Pay."
There is no postpaid fee. The invoice will be mailed after the service is provided, please pay within 14 days of issuance.

※Note
For NP Atobarai air, the terms and conditions of Net Protections, Inc. is applied. We will provide personal information within the scope of the service. The maximum usage limit is 300,000 yen (tax included) in total.
Please check the details from the URL below.
https://www.netprotections.com/air/customer/
If the user is a minor, please use it with the consent of a legal representative.

Please apply and pay for the services on your own.

▼ Point System（Smile-Points）

For Monthly Subscription Services, in the event that service cancellations are difficult to reschedule within the same month;
Smile-Points is issued for customers to use on different date.

We will end the holiday transfer services. Instead, Smile-Points will be issued for service dates that fall on public holidays including Golden Week.

- 1 Point : Equivalent to the number of service hours from the Smile-Point will be issued. - Point Validity and Expiration : Within 6 months from the date the Smile-Point was issued.
※The cancelled service date is the Smile-Point issuance date and not the date of notice for cancellation. - Unit of Use : 1 Point Unit (Cannot be used in installments)

※Smile-Points are not granted for the Year-End and New Year holidays.
※Smile-Points will automatically expire on the service contract termination date even within the validity period.
※There is no option to reschedule services which were booked with Smile-Points.
Changes or cancellations is not possible after the reservation has been made.
※Customers are responsible for their “Smile-Point” management.
A “My Page” system for each customer will be available from October 2023.
Customers can check accumulated Smile-Points and its expiration date.
Since there is a possibility that Smile-Points may not be utilized within their validity period due to lack of available service slots.
We recommend customers to use them in a planned manner.

Yes, we offer "Spot Services" to customers.

It is not a problem.

There is a "Regular Service" that is provided regularly on fixed days, time, and staff. A "Spot Service" that can be used when you feel like it. If you are considering the "Regular Service", you can experience the cleaning with "Initial Trial Service".

"Regular Service" is a routine service that is customized to your lifestyle. Recommended for double-income households with children, singles, corporate managers, seniors, working from home individuals, etc.
"Spot Service" is a one-time service that can be used when you feel like it.
A convenient service that can be used on special days or when there are arriving guests, before and after moving, and year end cleaning.

The same staff will be providing the services in your residence. Thus, you do not need give instructions every time. If you prefer, we can keep your keys during the contract duration and we can provide the service even when you are away.

Regular service is available every other week.

If you are considering for a Regular Service, please apply for the "Initial Trial Service" for a combination of a consultation service and an actual housekeeping experience.

"Initial Trial Service" is a plan with a combo of consultation and actual housekeeping services. A trial service at a more affordable price specially offered for customers who are considering the "Regular Service".Please click the link for details.

[Regular service] Please consult with the planner during the Initial Trial Service.

[Spot service] Please let us know in your application or on the service day.

We will utilize your cleaning supplies and tools. The cleaning will be smooth if detergents designated per area are prepared beforehand.
Furthermore, We ask you to store valuables and cash before we start the service.

These tasks are under house cleaning. Therefore, Kurashinity cannot deliver.

Our services are only limited to private homes.

We cannot provide child care related services.

We do not have moving support services. However, we can assist you with housekeeping and packing before and after you move apartments.

Daily household chores such as hoovering and mopping of floors. Cleaning of areas such as the bath, kitchen, toilet, and windows. Laundry chores and taking-out the trash. Tasks are customized according to your preference.

We cannot provide child care related services.

Kurashinity can only cater services in private homes.

We cannot provide child care related services.

Our service locations are in Tokyo / Kanagawa (excl. some areas). Feel free contact us!

[Regular Service] Please contact us.

[Spot Service] You can choose the number of housekeepers according to your request.

Our service locations are in Tokyo / Kanagawa (excl. some areas). Feel free contact us!

All of our staff are required to undergo and pass a customized training curriculum before they are selected to come to Japan. The training focuses not only in housekeeping skills but also professionalism required in the service industry.

During the initial visit, our English-speaking service coordinator together with the assigned housekeeper will be consulting with you the cleaning areas and the housekeeping task you wish to be done. Our Filipina housekeeper can also communicate in English. Moreover, we have an English customer call center ready to assist you.

Not necessary.

All staffs have the national qualifications for housekeeping in the Philippines and have taken Pasona's unique 400-hour training program designed for living and working in Japan. Even after entering Japan, we continue to provide training to improve Japanese language, hospitality, and housekeeping skills. As a Pasona employee, we provide various support so that they can be at ease and play an active role in the society.

The Philippines, a country with the same "hospitality" as the Japanese, produces high quality housekeepers worldwide. Pasona believes that "Filipino housekeepers" are human resources who have both "hospitality" and "experienced skills", equipped with English skills that allows them to work globally and are capable to meet the high service quality required in Japan.

With Regular Service, you can be rest assured that your designated staff will visit you every time to provide the service.

▼ Rescheduling
For Monthly Subscription Services, rescheduling option is available.
If customers notify us prior to the cut-off time, you may transfer the service on another date provided that the rescheduled service has the same service duration as the original schedule.
However, the transfer date must be within the same month as the original service date.

In the situations where it is difficult to reschedule the services within in the same month; Smile-Points will be issued.
※ Changes and cancellations on the rescheduled service will be considered as service provided.
※ Extensions, additional services and services using Smile-Points are not eligible for rescheduling.

▼ Service Date Cancellation
For Monthly Subscription Services, if customers notify us for a cancellation of a service provision date until the application deadline (by 12:00 noon on the business day prior to the scheduled service day), the cancellation request will be accepted, and Smile-Points will be issued.

※Monthly Subscription Fees will not be reduced or refunded due to cancellation.

Please contact us at least by 12:00 noon one business day prior to your scheduled service. We will be cascading the change of request contents to the assigned staff.

Please contact us by email or phone. We shall cascade your request to the staff, however, in case service time is not enough, we shall revisit and provide new estimates.

If change request is submitted to us by 18:00 on the 10th of the current month (or the previous business day if it is a holiday), changes to the contract (service time, day, frequency, etc.) are applicable from the following month onwards.
*Depending on staff availability, you may have to wait.
*Re-assignment of staff may occur due to the changes.
*In the following circumstances , a service coordinator will visit you to reassess the service tasks. In addition, a reassessment fee (equivalent of 30 min.) will be charged.
1) When we determine that reassessment is necessary due to changes of service tasks.
2) When customers move to new residences but would like to continue using the services.
3) When customers wish to have a reassessment of the service contents

If there is an available staff, we will accept an extension.
Acceptance of extensions will be rounded up to the nearest 30 minutes.
Extensions less than 30 minutes will still be charged for an additional 30 min.

■Termination
Termination will be by the end of the following month if you make a request by 18:00 on the 10th of the current month (or the previous business day if it is a holiday).
Example)
・Contact by 18:00 on January 8th → Termination at the end of February
・Contact after 18:00 on January 8th →Termination at the end of March
Customers have the option to terminate the service immediately given that all the service fees until the termination date is paid.
For immediate termination, we will settle the unbilled amount by the last day of the final month of use.
Pro-rata basis is not applicable on the service’s Monthly base fee.

■Service Suspension
We do not have a suspension system.

If you or your family member are infected or have been identified as a close contact, please notify us even after the cancellation deadline (noon on the previous business day).

If it is difficult (or if you can anticipate the difficulty) for the staff to travel by public transport due to a natural disaster such as a typhoon or heavy snow, you can cancel the service free of charge. There are instances that we may ask you to cancel or re-schedule the service.

Please contact our Customer Support Center and we will update your information.